Cannot start the launcher?

warning

This article is for those who cannot start the launcher at all. If you can get to the launcher main menu, or got an error window with "Need help?" button, please refer to support guide

Got the window with "Need help?" button?

Press "Need help?" button and contact our support.

There is no launcher windows, even the error one?

You need to run the Launcher manually, via Terminal (Command Line).

Windows

1. Make sure you have Java installed
2. Download latest jar from the main website or from the mirror
3. Save the downloaded file to a convenient location, such as your desktop
4. Make sure the file is called LegacyLauncher_legacy_beta.jar and nothing else
5. Open Notepad and paste following text:
   LL.bat

   @echo Checking Java version
   @java -version > LL.log 2>&1
   @echo. >> LL.log 2>&1
   @echo Starting the launcher
   @java -cp LegacyLauncher_legacy_beta.jar Debug >> LL.log 2>&1
   @echo Done

6. Save this file as LL.bat (to do this, select the file type All files (.*) in the "Save as..." dialog) along with the launcher file. This is important!
7. Start created file with double-clicking. LL.log file should appear
   How do I make sure I've done it right?

   • If the LL.log file contains the line Unable to access jarfile LegacyLauncher_legacy_beta.jar - you have not placed LL.bat next to the launcher jar or the launcher jar is named differently than LegacyLauncher_legacy_beta.jar
   • If the LL.log file contains the line "java" is not recognized as an internal or external command, operable program or batch file - you do not have Java installed

   Yep, this is a tip inside in a note!

   Windows Notepad may not display other languages correctly, and a missing Java error may appear as a string of odd characters beginning with the word "java", for example "java" ­Ґ пў«пҐвбп ў­гв७­Ґ© Ё«Ё ў­Ґи­Ґ© Є®¬ ­¤®©, ЁбЇ®«­пҐ¬®© Їа®Ја ¬¬®© Ё«Ё Ї ЄҐв­л¬ д ©«®¬.

8. Send us this file any convenient way

Linux/macOS

1. Make sure you have Java installed
2. Download latest jar from the main website or from the mirror
3. Save the downloaded file to a convenient location, such as your Downloads folder
4. Open terminal and execute cd path-to-selected-folder to select the folder you've downloaded jar file in
   tip

   Most desktop environments allows you to open terminal in selected folder by clicking "open terminal here" in folder contect menu

5. Execute java -version > LL.log 2>&1 command
6. Execute java -cp LegacyLauncher_legacy_beta.jar Debug >> LL.log 2>&1 command
   note

   Replace LegacyLauncher_legacy_beta.jar with actual jar file name if required

7. LL.log file should appear. Send us this file any convenient way