Need help?

This page contains instructions on how to describe problems with Legacy Launcher.

tip

Don't want to wait? Try our self-repair manual

info

This page requires localization of screenshots. Feel free to open a PR if you want to help!

Collect Diagnostic Data

1. Make sure you're using the latest launcher version. Try to enable launcher beta in settings
2. Check that your computer/laptop meets Minecraft system requirements
3. Try to re-run the game. Make the error occur again.
4. Click "Need help?" in error window
   No error window? No "Need help?" button?

   1. Click "Chat" button
   2. Select "Need help?" in drop-down menu
5. Send diagnostic data
   warning

   Don't forget to check the "send diagnostic data" box!

   
   note

   If launcher fail to send diagnostic data, you will asked to save them as a file. Save them at your convenience and upload them to us manually

6. Open the given link
7. In your browser, be sure to copy the link provided - we'll need it to solve the problem

Contact our support

Choose a preferred contact method - Discord or VK

Discord

note

Support in Discord is provided mainly by volunteers

1. Join our Discord
2. Open the "need-help" channel
3. Press "New post" button in top-right corner
4. Enter a short title and describe the problem. Select the appropriate tags. Don't forget to paste the link you copied earlier or the file you received earlier.
5. Post a message and wait for a response.

VK

note

Support in VK is only provided by the developers. The waiting time for a response may reach several days.

1. Open new chat with our VK group
2. Describe the problem, copy the link you copied earlier and/or the file you received earlier into the chat
3. Send a message and wait for a reply. We will reply at the first opportunity.

E-Mail

We do not provide technical support via e-mail at this time. Please use the methods above.